At DriveEase Rentals, we aim to make your rental experience flexible and fair. This policy explains when refunds or cancellations apply.
1. Free Cancellations
- Cancellations made 24 hours or more before pickup are eligible for a full refund.
- Refunds are processed back to the original payment method within 7–10 business days.
2. Late Cancellations
- Cancellations made less than 24 hours before pickup may incur a cancellation fee.
- No-shows without prior notice may result in forfeiture of the booking amount.
3. Early Returns
- If you return the vehicle before the end of the rental period, refunds may be adjusted based on the remaining rental days (excluding any non-refundable fees).
4. Failed or Duplicate Transactions
If you are charged twice or experience a payment failure, contact us immediately with proof of transaction. Verified claims are refunded promptly.
5. Special Cases
Refunds may be granted for unavoidable situations such as:
- Booking errors caused by our platform
- Vehicle unavailability or breakdown before pickup
6. How to Request a Refund
Email info@driveeaserentals.store with your booking reference number and reason for the request. Our team will review and respond within 3–5 business days.